1. Scope
This policy explains how Clenora handles information collected through this website, service inquiries, and customer communications.
2. Information we receive
When you contact us, we may receive your name, email address, phone number, message, service preferences, and information you voluntarily include. We may also receive technical information such as browser type and basic request logs.
3. How we use information
We use information to respond to inquiries, discuss service scope, coordinate appointments, maintain business records, improve website usability, prevent misuse, and meet legal obligations. We do not use inquiry details to make medical, financial, or eligibility decisions.
4. Local storage
The catalog uses browser localStorage for theme preference, cookie consent, tracked Fallows items, and cart quantities. This information remains in your browser and is not a server account. You can remove it through browser settings.
5. Sharing and retention
Clenora does not sell personal information. We may share necessary information with service providers supporting hosting, communications, or lawful operations. We retain information only as long as reasonably needed for the stated purpose, business records, dispute resolution, or legal requirements.
6. Your choices and security
You may request access, correction, or deletion of personal information by contacting [email protected]. We use reasonable administrative and technical safeguards, but no internet transmission can be guaranteed completely secure.
7. Children and updates
Clenora’s website is intended for general audiences and is not directed to children. We may update this policy when practices or laws change and will publish the revised effective date here.